Need help with a booking? Want to purchase a gift voucher? Or just got a question?
To get help please contact our support team here… Break Loose Support Team or call 1300 202 053
Whatever your question, our friendly Customer Care team is available to help. We answer all inquiries within 4 hours; our average response time is less than 2 hours!
It will help us if you can provide us with the product SKU or title so we can identify what experience you are enquirying about.
Break Loose Publications
Tel: 1300 202 053
PO Box 5014
Minto NSW 2566
ABN: 16 005 292 398
Do you have a unique adventure experience
you’d like us to sell?
We are always on the look out for new and exciting Australian based adventure experiences to promote and offer to our customers. If you have just such a product/s and would like to join us, follow this link to our application form. Supplier Application Form
Our Conditions when you purchase a Gift Voucher
Unlike our competitors, BREAK LOOSE Adventure specific and Gift Vouchers DO NOT EXPIRE. You can use your voucher towards ANY of the experiences found in our website and there is no rush to use them.
To redeem your BREAK LOOSE Voucher, please enter your voucher code in the ‘REDEEM’ TAB top right hand corner of our website www.breakloose.com.au, then complete our Booking Form. We prefer if you give us two weeks notice when booking an adventure. Available dates are indicated on the booking form or contact us to find our availability for your chosen experience.
Vouchers are not redeemable for cash and cannot be redeemed to purchase another Voucher.
Price increases and vouchers
Our prices are set by the tour operators who supply the individual experiences and therefore, if an experience has an increase in its price before a voucher is redeemed, the recipient will need to make up the difference between the vouchers value and the experience being booked. This difference can be paid for via Visa, MasterCard or Paypal and is done so during the checkout process.
Discontinuing an experience represented on a voucher
BREAK LOOSE reserves the right to discontinue any adventure experience for any reason we deem fit. Because our vouchers can be used with any of our many experiences you will be required to choose another experience from our catalogue.
Change of mind
We offer a 28 day refund on all vouchers purchased from BREAK LOOSE. Refunds are made back to the same purchaser. After 28 days our vouchers are non-refundable in whole or in part however they are fully flexible and may be exchanged to be used towards another adventure experience.
Only one promotional code per person per transaction can be used.
Free standard postage is available for all vouchers. Please choose at the time of purchase if postage is required. You should allow 7 working days for the arrival of your voucher. We do not guarantee any vouchers posted and we use Australia Post for our delivery.
Your Acknowledgement of Risk and our Terms and Conditions for Booking an Adventure
BREAK LOOSE PUBLICATIONS (BREAK LOOSE) ABN 16 005 292 398 is a booking agent for companies that provide adventures to the public. BREAK LOOSE does not or is not the provider of these adventures.
You, the Participant unconditionally agrees to fully indemnify BREAK LOOSE and all its servants, agent’s, clients and employees against any injury, damage or accident that may be sustained by the Participant, whilst participating in adventures booked through BREAK LOOSE and also including adventures won as prizes.
The Participant warrants that he/she does not suffer from any Medical Condition and/or incapacity which may impair the Participants ability to participate in BREAK LOOSE’s adventures and further, that the Participant does not suffer from any Heart Condition, Epilepsy or other Medical Condition which may result in the Participant potentially placing himself/herself in a position of risk, by undertaking adventures booked through BREAK LOOSE.
CANCELLATIONS or Failure to Show
Once your booking has been made, if you cancel it, you may incur a cancellation fee from the adventure operator. Our adventure operators have their own cancellation policies which you are bound to follow. In the case of short notice cancellations by you, you may lose your voucher/booking completely if the experience provider is unable to fill your space on the day.
If an adventure operator needs to cancel an experience for any reason, you will be notified as soon as possible in order to reschedule a convenient alternative date. BREAK LOOSE will not reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation.
Any changes to your booking should be made directly with the Experience Provider. The Experience Provider may apply a Fee for any changes.
Failure to Show: If you fail to show at the booked time, or on the booked day of your adventure, the adventure operator will be unable to provide a refund or credit.
BREAK LOOSE and its adventure operators reserve the right to cancel an adventure at any time in the event of adverse weather conditions, equipment failure, minimum numbers for an event not being met or other reasonable and unforeseen circumstances. In such an event, an alternative date may be arranged with the Participant or the purchaser may convert the adventure to an BREAK LOOSE VOUCHER or the purchaser may request a refund.
NO FEES are charged by BREAK LOOSE for any refund paid to the Participant should their Booking be cancelled by either BREAK LOOSE or the Experience Provider.
BREAK LOOSE will not be responsible for any loss, injury or damage incurred or suffered by the participant during the adventure experience.
The Participant pledges that no claim or legal action will be initiated by it against BREAK LOOSE, its clients, its agents, employees, instructors, and/or personnel, due to any costs incurred due to rescheduling a booking or due to any accident or injury sustained during the course of undertaking an adventure booked through BREAK LOOSE.
Who is Break Loose?
Break Loose (Est. 1998) is one of Australia’s leading promoters of adventure activities and adventure tours. Break Loose was founded on the belief that the human spirit is essentially an adventurous one and that we should do something about helping people fulfil their adventure dreams. We started out as an adventure directory with an internet presence since 1998. In 2010 we started bring adventure and people together for some awesome times!
Adventure Gift Vouchers and Booking Service
At breakloose.com.au you can browse adventure activities at your leisure, purchase one of our adventure gift vouchers or let us help you book an adventure experience right there on the spot.
Need to send us something?
Break Loose Publications
PO Box 5104, Minto DC NSW 2566
Want to speak to us directly?
Call us on 1300 202 053; Our email address is firstname.lastname@example.org
Our ABN is: 16 005 292 398
Our Privacy Statement Explained
What information are you collecting and how are you collecting it?
Every computer connected to the Internet is given a domain name and a set of numbers, that serve as that computer’s “Internet Protocol” . When a visitor requests a page from any Web Site within the Break Loose Network, our Web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our Site. We use this information to examine our traffic in aggregate, and to investigate misuse of the Break Loose Publications Network, its users, or to cooperate with law enforcement.
Will you disclose the information you collect to outside third parties?
We do not collect and evaluate this information for specific individuals. Our Web servers do not record e-mail addresses of the visitors.
What are cookies?
What information do you collect when I register for something?
Break Loose Publications offers access to some services that are free but that require registration. We may use your registration contact information to send notification of Break Loose Publications products and services by e-mail and/or postal mail. We also may share that information with our clients. Our clients may send you promotional material that is related to the topic of the service for which you registered unless you have chosen not to receive it. We may also use your IP address internally and share it with third parties.
What other information do you request?
We may also request your e-mail address or mailing address for the purposes of conducting a survey or to provide additional services (for example, subscriptions to e-mail newsletters, announcement lists etc.). Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No-Spam” policy that means that we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.
We may from time to time send e-mail announcing new Break Loose products and services. Except as stated above, Break Loose Publications will not send you email that you have not agreed to receive. If you choose to supply your postal address in an online form, you will not receive mailings from other third party companies.
When you enter a contest or other promotion, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
What information do you collect when I purchase something?
If you are purchasing something from Break Loose Publications, we need to know your name, e-mail address, mailing address. This allows us to process and fulfill your order and to notify you of your order status. This information may also be used by us to notify you of related products and services. Credit card and e-mail information will not be shared or sold to third parties for any purpose without your express permission.
Break Loose Publications DOES NOT store your credit card details online.
Will you disclose the information you collect to outside third parties?
Break Loose Publications will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
Conform to the edicts of the law or comply with legal process served on Break Loose Publications,
Protect and defend the rights or property of the Break Loose Publications Network of Sites and related properties, or visitors to the Break Loose Publications Network of Sites and related properties,
Identify persons who may be violating the law, the Break Loose Publications legal notice and Web site User Agreement, the rights of third parties, or otherwise misusing the Break Loose Publishing Network or its related properties,
Cooperate with the investigations of purported unlawful activities.
Break Loose Publications uses reasonable precautions to keep the information disclosed to us secure.
Your Consent To This Agreement
Please note that your use of the Break Loose Publications network of Web sites is governed by our Legal Notice.
Why shop with Break Loose?
- Vouchers DO NOT expire!
- NO booking fees!
- NO transaction fees!
- FREE postage of vouchers
- Lowest Price Guarantee
- Safe & secure shopping