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Tourism Australia

» Break Loose Adventures » Our Refund Policy

  Our Refund Policy

Our Cancellation Policy

As we are a booking agent and not a provider of activities, we are bound by the varous cancellation policies of our providers. Therefore we are UNABLE TO OFFER A REFUND should you decide to cancel your booking. You may be able to substitute yourself with another person but that is at the descretion of the Provider.

If you are unable to attend an activity on the confirmed date and time you selected you should immediately contact the adventure Provider who will do their best to reschedule the activity. BREAK LOOSE will not refund or exchange should you fail to attend an agreed date and time or if you fail to attend a re scheduled date and time. Any requests for a refund in either of these circumstances will be rejected.

When do we issue refunds? We will issue you with a full refund on notification from the operator that the experience was cancelled by the operator and you are unable to attend an alternate date. Reasons an operator may cancel or postpone an activity could be because of bad weather or mechanical failure.

Refunds due to bad weather

Due to the nature of our activities offered, many are weather dependent. When you purchase an adventure activity you will be provided with the adventure providerís contact details. You are advised to check with the adventure provider to see if services are affected by bad weather ahead of your booking. If bad weather affects a booking it will be re-scheduled by the adventure provider at no cost to you. If you are unable to schedule to a later date, then on advice from the operator, we will issue you with a full refund.

Our Refund Policy should be read in conjunction with our Booking Terms and Conditions.

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