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Tourism Australia




 


» Break Loose Adventures » FAQ

  FAQ

Below we have compiled a number of frequently asked questions that you may find helpful before contacting us. If you still don’t find an answer to your question, please don’t hesitate to ask us.

General Questions

  1. What happens once I have booked my activity?
  2. How can I pay for an activity?
  3. Activity Prices & GST
  4. I have not received a reply to my emails
  5. How do I know if an adventure activity or tour is for one or more people?
  6. What happens if I need to cancel or reschedule my booking?
  7. What happens if there is bad weather?
  8. What happens if I want a refund?

Gift Vouchers at Break Loose

  1. Can I buy a Gift Voucher for the activity?
  2. How long is the Gift Voucher valid for?
  3. How are Gift Vouchers delivered?
  4. How do I redeem my Gift Voucher?

Is your inquiry of a business nature with Break Loose?

  1. I want to display my product through Break Loose – how do I do this?

What happens once I have booked my activity?

Once you have booked your activity, we will send you an email containing your invoice/booking confirmation with contact details and further information about your activity. Keep this invoice and take it with you when you attend your activity as proof of payment.

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How can I pay for an activity?

PAY ONLINE: We offer payment by credit card. We accept the following credit cards. Visa • MasterCard

PAY BY PHONE: You can pay by phone using a Visa or Master Card. For more information click here.

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Activity Prices & GST

All prices are stated in Australian dollars and include GST.

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I have not received a reply to my emails

Some internet providers can mark general booking emails such as those sent from Break Loose as “spam” – please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a “spam” folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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How do I know if an adventure activity or tour is for one or more people?

Most of our tours and activities are for one person ONLY. In some instances the tour/title and/or description will indicate if the tour is for a “couple” or for a “grouup”.

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What happens if I need to cancel or reschedule my booking?

Cancellations: If you are unable to attend an activity on the scheduled date you selected you should immediately contact the adventure provider who will do their best to reschedule the activity. BREAK LOOSE accepts no responsibility for refund or exchange should you be unable to attend a re-scheduled activity.

Reschedule my activity: If you need to change your booking date, you will need to speak directly to the activity provider. Their details will be included on your invoice once payment has been received.

For more information refer to our Refund Policy or Terms and Conditions.

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What happens if there is bad weather?

If, on the day of your scheduled activity the weather conditions are unsuitable, or there is another reason such as mechanical failure, the activity provider may reschedule the activity date. It is the responsibility of the activity provider and yourselves to rearrange a suitable date. Activity Provider details are provided on your invoice.

For more information refer to our Refund Policy or Terms and Conditions.

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What happens if I want a refund?

BREAK LOOSE cannot refund or exchange should you fail to attend an agreed date and time or if you fail to attend a re-scheduled date and time. Any requests for a refund in either of these circumstances will be rejected.

For more information refer to our Refund Policy or Terms and Conditions.

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Gift Vouchers at Break Loose

Can I buy a Gift Voucher for the activity?

Yes – BREAK LOOSE does offer a Gift Voucher seervice. Click here to be taken to the a the Gift Vouchers section.

A BREAK LOOSE Gift Voucher can be issued for any amount over $25 AUD. The Gift Voucher can be used towards any product or activity available in the site.

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How long is the Gift Voucher valid for?

Our Gift Vouchers are valid for 24 months from the date of issue.

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How are Gift Vouchers delivered?

Our Gift Vouchers are delivered instantly by email or they can be posted to the recipient. You decide that when you purchase the voucher.

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How do I redeem my Gift Voucher?

To redeem your gift voucher, select the product or tour you wish to purchase and add the product to your cart. The when you check out at the end of your purchase you will be asked for the Gift Voucher number contained in the email or voucher presented to you.

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Is your inquiry of a business nature with Break Loose?

I want to display my product through Break Loose – how do I do this?

For product suppliers who wish to display product through the Break Loose Booking Service, contact the Break Loose Product Management team at suppliers@adventure.breakloose.com.au.

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